Device Upgrading Guide
  • 17 May 2022
  • 1 Minute to read
  • Dark
    Light

Device Upgrading Guide

  • Dark
    Light

Review this guide to learn how to prepare for new releases of the Tandem and/or Tempo applications. This guide covers the following topics:

Upgrading your devices

In order to receive the latest versions of the Tandem and/or Tempo applications, users must take a few steps to prepare their Apprentice-powered devices for the upgrade.

For more information on the timing of your upgrade, please reach out to your Customer Success Manager (CSM).

1. RealWear headset

Download and install the latest headset firmware in order to receive the newest versions of the Tandem and/or Tempo applications.

NOTE:

For more information on upgrading your Apprentice-powered headset, refer to the resources below:

2. iOS device

Ensure your iOS device is running the latest OS, then update the Tandem and/or Tempo iOS applications.

NOTE:

For more information on the Tandem iOS app, refer to the resources below:

3. Web application

A silent update will be pushed to Tandem and Tempo on the web application, which does not require any action.

TIP:

Bookmark the branded URL for easy access to the Tempo Manufacturing Cloud on the web application. If you are not sure what your branded URL is, use the web address format below:

https://yourcompanyname.apprentice.io

Was this article helpful?

What's Next